Community Services

NWTEDC Community Services programs provide assistance to income-eligible households and individuals throughout a nine-county area. A Community Service Center is located in each of the nine counties. Each center provides information and referrals to other services available at the local level.

The Community Services Block Grant (CSBG) is a federal grant administered through the TN Department of Human Services. CSBG allows Northwest to provide a range of services and activities having a measurable and potentially major impact on the causes of poverty in the community.

Services are provided to the low-income community through the components of:

**CARES Act Relief Funds**


Provides services for housing, food and hygiene products, rental and utility deposits, and water bills for those households impacted by COVID-19 or the recent natural disaster experienced in December 2021. Funding is also available for short-term, temporary hotel stays for the homeless needing hotel stays while seeking housing. Funds will be available through September 30, 2022.


Food and nutrition information is provided to income eligible households through the operation of local food pantries, providing cash assistance to purchase food, and/or information and referral to other available resources. The Nutrition component assists the TEFAP Program by distributing USDA Commodity foods at county sites.

Emergency Assistance

Cash assistance and/or information and referral services is provided to households in an emergency/crisis situation. When funds are available, assistance for one month’s rent or mortgage, utilities and/or food is provided for income-eligible households who have a verifiable emergency situation that can be resolved by a one-month’s payment.


Individualized case management services are provided based on family needs assessment. Services include companionship and advocacy for the elderly, isolated, disabled, etc. to assist these individuals in helping them to reach their own potential for self-sufficiency. Service centers receive and distribute donated clothing and household goods and staff are also involved in various community-level projects and outreach activities such as special distributions at holidays, participation in health fairs and other community events.

Employment Supports

Provides placements for job skills training to Senior Aides, Workforce and TANF participants to assist them in obtaining skills for future employment.




Chattanooga Human Services 

Community Action Partnership

Douglas-Cherokee Economic Authority 

Knoxville-Knox County Community Action Committee

Metropolitan Action Commission 

Mid-East Community Action Agency 

Mountain Valley Economic Opportunity/ETHRA 

National Association for State Community Service Programs [Nascsp]

National Community Action Foundation

Office of Management and Budget


Shelby County Community Services Agency 

South Central Human Resource Agency

Southwest Human Resource Agency

TN Association of Community Action

Upper Cumberland Human Resource Agency

Upper East Tennessee Human Development Agency